I am Deputed on Evam MOBILINK ProjectDesign and execution of EVAM solutions.Responsible for the business and technical analysis of the processes for end-to-end integration of EVAM.Providing high-quality and understandable analysis documentation, creating test scenarios, and running the tests.Designing Campaigns using Evam Marketing Tools.Creating and Mapping Segments from their Old System Unica.SQLUAT Campaigns and segments.Perform functional, operational, and E2E Tests.Resolve and troubleshoot issues.Handled Incidents/SRs within the timeframe and met client satisfaction.Excellent written (email, reporting, presentation) and verbal (informal, presentation) communication skills.Manage effective relationships and handle pressure.Experience with campaign management.Working on all sales strategies regarding the telecom industry.Good Understanding of waterfall and agile methodology.Resolving functional trouble tickets and data issues related to EVAM (JIRA & Confluence).Experience with remote access systems VPN, remote desktops, TeamViewer, Zoom ETC

Worked as Application Support Engineer on CRM application (Siebel) for Mobilink-Jazz.
Handled Incidents/SRs within the timeframe and meets customer satisfaction.
Ensured Compliance of ITIL processes to PMO, Risk, Audit, and architecture guidelines Managed ticketed query system and ensuring a comprehensive database of queries and resolutions are kept up to date.
Designed and delivered service solutions for Managed Service customers for change requests.
Resolving functional trouble tickets and data issues related to the SIEBEL CRM database. (JIRA, Maximo) Technical Proficiencies: Siebel, Tibco, Oracle 11g, Application Server, Gateway Server, Workflow management, Virtualization, VMWare, Order Management, Stored procedures, triggers, scheduled events, Integration with third-party modules, Linux, ITIL framework, SLA, On-site customer advisor, CRM development and Integration
Database Support
SQL Scripting for Client Reports 
Procedures Debugging
Performance Tuning for SQL\'s
Oracle 11g Database Administration
Database Instance Management
Users Management
Database Resource Management
Memory Management
Customer Relation Management (CRM)

Forward-thinking operations executive with a passion for making companies the best they can be. Over 3 years of experience overseeing staff, budgets, and daily operations at large and small businesses. Extremely detail-oriented and knowledgeable of the analytics necessary to evaluate a company’s performance, as well as the means to apply those analytics to drive the company forward and maximize profit. Committed to innovation in the field of business operations and endlessly curious to find new and better ways to improve a business’s day-to-day functions and to meet its yearly goals.
 Developed corporate brand and designed multiple websites for internal companies and marketing tools using CSS, HTML, Dreamweaver, Photoshop Illustrator, company CMS portal, Domain purchasing, Web Hosting, etc.
 Responsible for site maintenance, editing, and search engine promotion.
 Responsible for creating interactive forms, emails, and presentations for sales and services.
 Created HTML/XHTML/CSS mock-ups for Account Management and Business Development needs.
 Initiated branding and all graphic design strategies for print and web use.
 CRM
 Domain Purchasing and Web Hosting
 Reporting
 Strong leader, experienced at managing a team and pushing them to meet company goals.
 Effective speaker and writer practiced at public presentations and interpersonal communications.
 Operation Management
 Business Development
 Effective speaker and writer practiced at public presentations and interpersonal communications.
 Strong leader, experienced at managing a team and pushing them to meet company goals.
 Expert at budgetary analysis and implementation of budgetary guidelines.
 Skilled problem-solver, experienced at trouble-shooting all aspects of business management.
 Innovative thinker, always searching for new and improved methodologies to improve business operations.

Worked as Web Developer.